General Terms of Service

UPDATED: 01/01/2025

Any items not described by this contractor that go beyond the scoped described will be completed by an agreed price. These items will be completed with a change order
approved by owner/client/general contractor.

If digging is required, utility will be contacted by our office prior to our arrival. We cannot begin digging until all notified utility owner members have provided a positive response to ticket. If lines are not marked, projects may be delayed. RAW Landscaping (RAW) is not responsible for unmarked/privately owned lines that are damaged due to digging. These may include but are not limited to; invisible fencing, sprinkler systems, well and septic systems and their power or electric service, water and sewer pipes from the meter to your home, etc. If you have private underground lines and want them located, you should contact a private locating company prior to our service.

All concrete and asphalt removal includes the removal of these items only 4 inches thick, if concrete or asphalt is greater than four inches additional removal and disposal costs may apply. The cutting of concrete, pavers, stone and other items produce dust. RAW will take every measure possible to complete the job in a clean manner but will not be held liable for any cleaning charges that may occur due to performing these tasks. RAW will take every measure possible not to crack, break or damage any asphalt and concrete. RAW will not be held responsible for any asphalt or concrete damage by machines or trucks unless the aforementioned damages are directly credited to the negligence of RAW team. If damage occurs in this manner, we will document with photos and repair as needed. If you do not want our teams to have access to driveway, you are required to inform our office in advance. 

By signing contract buyer gives permission to contractor to use any pictures that may by taken of completed project for advertising or any other purpose the contractor may deem appropriate.

RAW shall not be liable for damages by reason of any delay in commencement or completion of work due to causes beyond its control and without its fault or negligence including, but not limited to, acts of god or of the public enemy, acts of the government, fires, floods, epidemics, quarantine restrictions, strikes, freight embargoes, unusually severe weather or delays of a subcontractor due to such causes.

Warranty Information

Sod Installations: Sod is NOT covered under warranty. Sod is guaranteed fresh upon arrival. Sod must be watered daily for a minimum of two weeks then as needed for best results. It is critical that sod is installed within 24 hours of purchase. Additionally, sod MUST be watered within 1 hour of install and hose/water must be accessible for our team upon install. The hot summer sun will dry and kill unrolled sod quickly if not provided water. It is best to set up a sprinkler and commence watering as soon after install. Please inquire for further tips/information. 

Seed Application: seed is NOT guaranteed as area covered must be watered daily for at least two weeks then as needed during growth process. Inquire within regarding watering tips.

Plants: Transplanted plants are not warranted by RAW. Newly installed Plants purchased/delivered by RAW will be warranted for three (3) months against diseases, funguses or improper Installation - one (1) replacement labor not included. KCL does not guarantee planted materials against the following; neglect, over watering, under watering, abuse, vandalism, acts of God or nature, vehicular or pedestrian traffic, or work done by others.
 

Hardscaping: All hardscaping work (paver installs, retaining walls, stone installations, etc.) are backed by a five year warranty of installation by RAW and Hardscape materials, such as but not limited to; retaining wall blocks, brick and pavers are guaranteed to be installed properly and are of good quality when installed (concrete not included – see below). Product warranty not offered for natural products such as timbers or natural stone (flagstone, boulders, travertine, etc) as these are natural materials. Labor warranty for projects using natural stone or landscape timbers remains at 5 years.  Due to the unknown quality of work done by others, any additional work done by others in the vicinity of any hardscape installed by RAW shall void the guarantee of the hardscape materials installed. RAW does not guarantee the hardscape materials or hardscape installation against the following: drainage issues, water discoloration or disfigurement, erosion/settlement caused by drainage issues. abuse, surface damage, vandalism, acts of God or nature, non-authorized vehicular or pedestrian traffic, or work done by others that affects our install. No refunds will be provided under the warranty. This warranty does not cover any defects in material or equipment incorporated into the hardscape project which are only covered by the manufacturer or supplier written warranties, if any. The hardscape warranty is not applicable in the even of misuse of the product, damages caused by an Act of God or in the event of circumstances beyond the control of RAW. The warranty will only be honored to those accounts which have been paid in full per contract. This hardscape warranty is transferable by the homeowner upon written notice of transfer delivered to RAW for the remainder of the unused warranty period. Please inquire for warranty details. 

*No warranty on hardscape repairs if RAW did not install base foundation.*

--Efflorescence: a natural whitish powder-like deposit that sometimes appears on concrete products, such as pavers. This in no way affects the structural integrity of the paving stones or wall stones and will wash and wear off over time. The use of concrete setting beds may also increase the possible occurrence of efflorescence. Because this is a natural occurrence, RAW accepts no responsibility or liability for this condition. Our installed products are made from natural, environmentally-friendly material, and therefore, variations in color may occur.

- NOTE: Deicing chemicals - If needed, we recommend only sodium chloride (NaCl or ICEMELT) on pavers. Do not use regular "rock salt" or chance of damaging pavers increases

Drainage systems: Drainage work is not covered under warranty. Installation of drain system or other work intended to alleviate drainage problems is subject to inherent uncertainty due to unknown soil and water conditions.. Mechanical devices installed are not covered under this guarantee as all mechanical devices used in drainage work will eventually fail, no exceptions. Drainage work is guaranteed to increase the drainage from a specific area, but not to eliminate all potential water issues. Our guarantee covers that the drainage system is installed correctly for the purpose that it was intended, and that the materials are of sufficient quality.

General Terms and Conditions

All prices reflect services and descriptions in their entirety mentioned in this contract. As the project progresses and both parties find other areas of attention needed – All separate work not listed in contract will be at an additional charge requiring approval by both parties. The contractor shall recognize and perform in accordance with written terms, written specifications and drawings only, contained or referred to herein. Contractor reserves the right to renegotiate the contract when price or scope of work is affected by changes to any local, state, or federal law, regulation or ordinance that goes into effect after the agreement is signed.

A. Workforce: Contractor shall designate a qualified representative/foreman with experience in the services being provided. The workforce is to be personably presentable at all times. All employees shall be competent, uniformed and qualified.
B. Materials: All materials shall conform to bid specifications.
C. Licenses and Permits: Contractor to maintain a Landscape Contractor’s license, if so required by State or local law, and will comply with all other license and permit requirements of the city, state and federal governments, as well as all other requirements of law. 
D. Taxes: Contractor agrees to pay taxes applicable to its work under this contract, including sales tax on material supplied where applicable.
E. Insurance: Contractor agrees to provide General Liability Insurance, Automotive Liability Insurance, Worker’s Compensation Insurance, and any other insurance required by law. Certificates can be sent per request.

F. Liability: It is understood and agreed that the Contractor is not liable for any damage of any kind whatsoever that is not caused by the negligence of the Contractor, it’s agents or employees. All areas/services covered under this agreement will be completed using the utmost care and attention to detail, however, RAW will not be held liable for any injury / death caused by conditions to any persons that are not RAW personnel.

G. Subcontracts: Contractor reserves the right to hire qualified subcontractors to perform specialized functions or work requiring specialized equipment. In most instances, client will be notified when subcontractor is required. 
H. Invoicing: Contractor will submit invoice upon completion. Any services rendered, that are in addition to or beyond the scope of work required by this agreement shall be separately billed.

Client Responsibility

A. Utilities: All utilities shall be provided by the Owner/Client. RAW is not responsible for unmarked/privately owned lines that are damaged due to digging. These may include but are not limited to; invisible fencing, sprinkler systems, well and septic systems and their power or electric service, water and sewer pipes from the meter to your home, etc. If you have private underground lines and want them located, you should contact a private locating company prior to our service.
B. Access to Jobsite: Owner/Client shall furnish access to all parts of jobsite where contractor is to perform work as required by this agreement or other functions related thereto, during normal business hours and other reasonable periods of time, and in the case of after-hours emergencies.
C. Payment: In addition to signed agreement, projects will require a deposit of 50% of the estimate’s total before starting work. Once completed Owner/Client shall review final invoices submitted by Contractor and payment shall be due upon receipt. After twenty (20) days of non-payment, 1.5% could be added weekly to invoice for late fees. Contractor may cancel initial agreement by giving seven (7) days written notice for nonpayment, after the payment is delinquent. 
D. Notice of Defect:The Client has a responsibility to inspect the property within 24 hours after RAW has completed any services. If the Client is dissatisfied with any work performed, immediately contact  RAW within those 24 hours. If RAW is not made aware of the dissatisfaction or errors within 24 hours of completion, under this agreement all work performed shall be considered satisfactory. Owner/Client to give at least fourteen(14) days, depending on urgency of repair. Contractor will not accept any deduction or offset unless such written notice is given.

After Hours

Telephone: The office is open from 8am to 4pm Monday through Friday during the season. We will do our best to return your call by the end of the day if you call before 3pm Monday through Friday. Messages are checked on a regular basis during and after hours. Services calls made for after hours work will have an after hours rate of $100 per billing hour and a service fee of $50.

Cancellation Policy

Agreements may be terminated by either party with or without cause, upon seven (7) days written notice to the other party. Either party shall be entitled to cure any deficiencies of performance or payment within seven (7) days of being notified of deficiency(s). If the Owner/Client makes payment in full within seven (7) days of receipt of the written notice, the grounds for termination shall be deemed cured. If Contractor corrects the deficiency identified in the written notice within seven (7) days of receipt of the notice, or if the deficiency is of such a nature that it cannot reasonably be corrected within seven (7) days and the Contractor commences a good faith effort to correct the deficiency within seven (7) days of receipt of notice, the grounds for the termination shall be deemed cured. In the event this contract is terminated early by either party, the Contractor shall be entitled to recover his unrecovered costs incurred through the date of termination, including a reasonable amount of overhead and profit, and any amount in excess of the monthly charges paid by the Client through the date of termination. This is because substantial portions of the work for the project, may be performed including potentially significant mobilization costs in start-up and the cost of the work will not be fully recovered by the Contractor until all payments under the contract have been received.

 Routine Mowing Service Agreement

This is an agreement between RAW Landscape LLC., hereinafter referred to as the contractor and/or we and you hereinafter referred to as the client and/or you. Contractor and client hereby promise and agree to the following: The contractor agrees to  d provide the mowing services as agreed and the client (you) agrees to pay the charges specified herein.

All turf areas will be mowed to maintain with blades set at height of 3.5''- 4.5''   throughout the mowing season - unless requested otherwise. All mower blades are to be sharp to ensure smooth cutting of the grass blades. If we feel your turf is not in need of service due to conditions of the turf, we will not perform the service. In conjunction with each mowing, trimming will be performed around all objects in the turf areas, such as trees, utility boxes, light posts, shrubbery beds, etc.  All sidewalks, asphalt paths and concrete curbs shall be neatly edged to produce a clean sharp line of turf. Grass clippings will be blown from the  sidewalk, curbs, parking areas with each mowing.

Guarantee:Your satisfaction is very important to us. Weekly mowing service is guaranteed. If for any reason you are not satisfied with the service please, let us know within 24 hours so we can get it corrected for your next service or inspect. To note, we have GPS tracking devices on all King Cuts vehicles.

Every other week mowing: If you sign up for bi-weekly service (every other week mowing) we cannot guarantee quality of cut as bi-weekly service is not recommended for best results. Most yards won’t look their best (in season) with less than weekly service. Logistically and Financially, it is not feasible to double or triple cut your lawn to maintain quality and our teams have been instructed to no longer do so. We are no longer offering bi-weekly service to new customers and eventually, will phase out bi-weekly service completely. Please switch to weekly service and we will always skip without charge if not needed. If you are particular about the look of your grass, schedule weekly mowing in season.

Rain: IF IT RAINS AT ANY POINT DURING THE WEEK – ESPECIALLY FOR ONE FULL DAY – ALL PROPERTIES SCHEDULED FOR THAT DAY ARE PUSHED TO THE FOLLOWING DRY DAY (UNLESS MULTIPLE DAYS OF RAIN OCCUR). WE DO NOT SEND TEAMS OUT ON SUNDAYS. Services completed the following day after a storm come with certain challenges, especially in the Spring when grass is growing faster than we can cut it (it has rained every week so far, this season). Quality may be compromised after a rainstorm, however, we do the best we can, within reason, given the conditions.

Tall Grass: When you sign up for service it is assumed that your lawn is not  overgrown; and prices are based as such. It takes substantially longer to mow an overgrown lawn and prices may vary based on  condition of lawn at time of first service.  

Automatic Sprinklers/Irrigation Systems: Try not water the day of your scheduled service or the night before, the cut may not be satisfactory, grass blades lay over when wet and blow off of debris is difficult. Redo’s are not offered when the grass is wet from irrigation and/or rain. It may also cause damage from our mowers if the yard is wet. We are not responsible for checking and will not be held liable if damage is done cause by these conditions.

Damage: We are very careful when we service your lawn, but if a covered incident does happen, we will repair the damage. Contact us immediately, no later than 24 hours after the service where damage occurred. If you have a covered claim the submission of sufficient evidence is required, receipt for the item, photos of the damage, contractor may require a review of the item to evaluate the damage. If we are required to move objects to service your lawn and/or landscape, we cannot guarantee they will be put back in the correct place.

For lawn maintenance-

MONTHLY SERVICE PLANS AND CONTRACTS

Full and Basic services are on a month to month basis, therefore, does not require a yearly contract. Max and Plus service agreements will be for one year from the date of acceptance. The agreement will be automatically extended and renewed on each anniversary date, excluding changes in pricing or the client’s expansion of the scope of service. The credit card or e-check will be billed on the 1st of every month. Special Touch Landscape Contractors provides a 90-day warranty on all landscape and contracting projects. All work will be completed in a substantial manner according to specification submitted per standard practice. Deposits on projects are non-refundable. All work and materials installed is the property of Special Touch Landscape Contractors and is subject to repossession until the balance is paid in full. 

Fuel Surcharge:

A fuel surcharge will be enforced when fuel is more than $4/gallon. An additional $2 per visit will be charged when fuel is between $4 and $5 per gallon. An additional $4 will be charged per visit when fuel is between $5 and $6 per gallon.

DAMAGES PROVISIONS

We are very careful when we service your lawn, but if a covered incident does happen, we will repair the damage. Contact us immediately, no later than 24 hours after the service where the damage occurred. If you have a covered claim the submission of sufficient evidence is required, receipt of the item, photos of the damage, a contractor may require a review of the item to evaluate the damages.

Damages we will not cover: include but are not limited to; air conditioning wiring, bird baths, bird houses, benches, chairs, children’s play sets, concrete, dog beds, downspouts, drainage, shade structures, fences, fence posts, fence stain, flower boxes, holiday decor, improperly installed irrigation components, irrigation valve covers, Malibu lights, metal edging, path lighting, pottery, outdoor curtains, retaining walls, stone edging, (brick and/or stone), stone pathways, toys, unprotected trees, trampolines, plastic pools or other swimming pools, windows. Exposed cables/wires or sprinkler components/lines normally found below the surface of the lawn, disease or damage to lawns, any item hidden in the landscape and not clearly marked. If we are required to move objects to service your lawn and/or landscape, such as but not limited to benches, bird baths, basketball goals, playhouses, lawn furniture, trampolines, etc. we will not be responsible for damage caused by moving the object from where we need to provide service. 

Sprinkler Repairs: Properly designed and installed irrigation systems are not damaged from routine lawn service. If head damage does occur, please notify us within 24 hours notification of the damage, flag damaged head(s), and we will repair on your next scheduled service.  Plastic valve covers are subject to deterioration from UV rays and not covered for damage from foot traffic. All systems require regular maintenance and will deteriorate without it. Special Touch Landscape Contractors has experienced licensed irrigators on staff; we do not pay for 3rd party repairs. Hoses, toys, and other items left on lawn: we are not responsible for damage to items left on the lawn. The teams do their best to avoid running over hoses, toys, paper, dog bones, etc. However, we work very fast and these items are sometimes difficult to see, so, please, take a moment and collect all objects on the lawn before the service team arrives.

Covered damages that occur during the performance of our services: shall be the sole responsibility of the RAW Landscape. All approved repairs will be made by contractor; repairs made by others will not be our financial responsibility. 

Pet Waste: Please remove pet waste from lawn prior to mowing service. If pet waist has not been removed and we are on our schedule day of service/ time gap an additional fee will be applied.

Charges: Auto-Pay, conveniently charges a valid credit card on file the week service is performed typically the day after service. Keep in mind the charge does not always post to your account the exact day we enter it. We consider your credit card statement your receipt. A detailed invoice of your charges is available by e-mail upon request. 

Duration of Service: Regular Mowing season is typically end of March through the middle of November(32 mowing weeks) depending on growth/weather conditions. Please note that weather does affect the need for weekly or every other week service and we may change your schedule accordingly.

Season to Season Continuing Service: We consider you our loyal customer from season to season until you cancel. For the convenience of our customers, service will automatically renew in March unless you request otherwise.

Skipped Mows: To skip a service you MUST contact us by phone or e-mail at least 24 hours, if, you do not wish to be serviced on your scheduled service day.

Holidays: Schedules may be moved forward or back due to a week day holiday.

Inaccessible Yards: Once the service team arrives we begin our systematic approach to servicing your lawn. In order to provide timely, efficient and dependable service WE DO NOT CALL OR KNOCK on the door if a yard is inaccessible. Our team will note the work order the reason why an area was not serviced. We do not offer credits or redo’s for missed areas due to inaccessible yards. If a trip is made and we were unable to service any areas the regular service fee will be charged. If you request a return trip the regular service fee applies and service is rescheduled when we are in the area.

Inaccessible Yards include but are not limited to: locked gates; broken gates; ongoing projects; moving vans; too many parked cars; pets outside; outdoor parties; irrigation running; construction material or workman in a yard.

Combination Locks: With a combination lock we can guarantee your peace of mind and insure our ability to service your property. If you already have a combination lock let us know and we’ll keep the number on file.

Locked Gates: Our service teams are careful about locking and closing gates, if security is a concern, please make a quick check of the gate and lock for closure after our service to ensure the gate is secured and please contact us if you find the gate/lock open, we will remind the service team to lock every time! However, we cannot guarantee a gate will latch and the lock is in place. You accept our service with these terms.

Pets: Our service teams love pets; not all pets love us! We are careful about locking and closing gates, but, we cannot guarantee a pet will not escape. We recommend keeping your pets inside on service day and check the gate for closure after service to ensure it is latched before releasing your valuable pets into the yard. You accept our service with these terms.

Cancels, Changes, Complaints, and Communications: Please, make all communications, changes to service, or complaints through the office and not the service team. There is a possibility that your team leader may forget, be off the next day, or misunderstand the information. Contacting the office directly allows us to insure that your changes or needs are noted correctly in your customer file and are placed on work orders, and it is the only approved way to for a change to service or additional services. The team is authorized to perform only the work listed on their work order for the day, additional work requires authorization and  approval of the office before proceeding.

Cancellations: You may cancel this agreement at any time with one week notice (no weekend cancellations for the following Monday). Any service completed prior to cancellation will be due. Accepted ONLY through e-mail, written notice or by contacting us by phone 509.551.5592. It is your responsibility to inform us of a cancellation.

E-Mail: Electronic notification is monitored from 9am to 5pm during mowing season and checked on a regular basis out of mowing season. We prefer to use text messaging, because, your message gets to us even when we are out of the office, we can respond sooner, regarding schedules changes and special service instructions. However, we’re still happy to hear from you by phone or email as well!

 Telephone: The office is open from 8am to 4pm Monday through Friday during the season. We will do our best to return your call by the end of the day if you call before 3pm Monday through Friday. Messages are checked on a regular basis during and after the mowing season.

Christmas Light Service Agreement

RAW Landscape (Vendor) agrees to perform agreed upon ​Christmas Light Installation​ for its Client Scope of Work to be Completed:

RAW Landscape is leasing the lights to the customer and will provide installation (labor and materials), maintenance through the season, removal and storage of the lights. The lights will be removed in January​ unless a prior agreement has been reached and included in this document.

RAW Landscape will provide Premium Grade LED lights.

Customer Responsibility:

The scope section above serves to prevent any errors on installation including but not limited to:

● Installing undesired colors

● Installation on incorrect areas

● Installing undesired bulb sizes or styles

RAW Landscape will guarantee installation according to the above-mentioned scope.

It is the customer’s responsibility to review the scope and provide either acceptance or corrections as necessary. ​Failure of the customer to properly review the mentioned scope could result in the customer receiving less than desired results.​ The customer will be responsible for any additional labor and material cost should they decide to change the scope post-installation.

Please check with us if you have any questions. We’d certainly like to prevent any issues prior to installation.

 Lease Terms:

All bids are made under the assumption that adequate power supplies and receptacles are available. Customer is responsible for maintaining and providing adequate electrical outlets adjacent to the proposed locations for its lit decorations and building lights.

Lease Maintenance Program:

RAW Landscape’s standard maintenance program is included in this agreement which covers any issues that are strictly related to the quality of the installation. Any issues unrelated to the quality of installation will not be covered, this includes but is not limited to: extreme weather conditions (blizzards, wind exceeding 10mph, etc) animals chewing through wires, Customer adding to the lights and resulting in blown fuses or other issues, damage caused by homeowner or their “guests” or other contractors. Customer is responsible for the cost of replacing any damaged materials.

Payments:

A deposit of 50% must be received before work will begin. The full amount for product (lighting and accessories), installation and removal must be paid in full upon completion of the installation.

The customer acknowledges that RAW Landscape fills their schedule well in advance. The down-payment books your spot on our calendar and is non-refundable.

**If payment is late or past due, service will be discontinued until payment in full is received by RAW Landscape. If payment is declined or checks returned there will be a $35.00 processing fee applied.

**We accept checks, debit, Visa, Master Card, American Express and Discover. **Payment arrangements can be made by contacting the office.

**Invoices will be sent via email or text

Ownership:

The customer understands that ​RAW Landscape​ is leasing the lights to the customer. RAW Landscape maintains full ownership of all products and materials including but not limited to: extension cords, bulbs, timers, lights, etc.

Hours/ Dates of Operation:

RAW Landscape will be closed November 26th, December 24t​h​-26t​h​, the 31st and on January 1s​t​. If services are desired during these times, you must notify us in advance. An additional agreed upon fee will be applied if service is requested during these times. This also applies for any after hour service calls. 

Alterations:​ ​

The customer is not allowed to make permanent alterations to the lights unless granted express written permission. In the event, the customer makes changes that have not been approved, they will be liable for the cost of the product. These alterations include but are not limited to: cutting wires, damaging product, etc.

Photo Authorization:

The customer agrees and authorize to use any photos taken in any and all advertising and business-related materials.

Limits of Liability:

Although RAW Landscape will exercise reasonable care in performing services under this Contract, RAW Landscape will not be liable for injuries or damage to persons, property, birds, animals or vegetation,​ ​except those damages resulting from gross negligence by RAW Landscape. RAW Landscape is not liable for preexisting damage.

Customer is responsible for maintaining and providing adequate electrical outlets adjacent to the proposed locations for its lit decorations and building lights. RAW Landscape assumes no liability with any electrical issues or damage to the home. RAW Landscape uses LED lights which greatly reduce any risk.

RAW Landscape is not responsible for any products damaged or lost due to vandalism, extreme weather conditions, or acts of God and will make efforts to replace any damaged product for an additional charge.

No warranty or complimentary repair service is expressed or implied, unless noted in writing in this agreement. RAW Landscape will replace any malfunctioning product, but does not guarantee that each individual bulb will light for the entire installation period.

If a maintenance program is included in this agreement (to be clearly listed under the “Scope Section,” issues that are unrelated to the product installed do not fall under this maintenance program. This includes but is not limited to: animals chewing through wires, customer additions to the lights that results in blown fuses or other issues, damage caused by homeowners or other contractors.

Termination:

Contractors liability under this Contract will terminate and RAW Landscape will be excused from the performance of any obligations under this Contract should RAW Landscape be prevented or delayed from fulfilling its responsibilities under the terms of this Contract by reasons or circumstances reasonably beyond RAW Landscape’s control, including, but not limited to, death, acts of war, whether declared or undeclared, acts of any duly constituted government authority, acts of God, or refusal of Customer to allow RAW Landscape access to the property or carrying out the terms and conditions of this Contract.

Cancellation Policy:

If unforeseen circumstances (not limited to the above mentioned description in the “Termination” section), prevents RAW Landscape from fulfilling their contractual obligations, RAW Landscape will reimburse the homeowner for the remaining balance paid.

In the event of cancellation, RAW Landscape will not be liable for additional expenses to the homeowner including but not limited to service costs incurred in hiring another light installation company.

Please contact RAW Landscape with any questions about anything. These options are in place in an attempt to make things transparent and easy to understand. If anything is confusing, be sure to contact RAW Landscape to verify you understand everything.

Assent To Service Agreement:

This document (RAW Landscape - Christmas Light Service Agreement), together with any attachment(s), if any, sets forth the terms and conditions of service between RAW Landscape LLC. and you, and supersedes all other prior or contemporaneous oral or written agreements and understandings.

No oral or other written statements should be construed or relied upon by you as a waiver, modification, or amendment of these terms and conditions of service. No RAW Landscape LLC. service technician or other service provider has the authority to waive, modify, or amend these terms or conditions. If any part of this Contract is held to be invalid or unenforceable for any reason, the remaining terms and conditions of this Contract will remain in full force and effect.

Your use of the Services constitutes your agreement to the terms of this Agreement and you acknowledge, and assent that all RAW Landscape llc. products and services ​(“Services”)​ are exclusively offered, purchased, and provided subject to these terms and conditions of service. You further acknowledge that RAW Landscape LLC. does not and would not offer, sell, or agree to provide any service(s) without your assent to these terms.

By utilizing RAW Landscape llc. products and services, I, the Client, certify that I have read and fully understand the provisions on the front and back of this Agreement with all its terms and conditions without limitation, and it being specifically understood that RAW Landscape LLC. Services and the undersigned are bound only by the terms and conditions of this Agreement and not by any other representations oral or otherwise.

Snow Removal Terms of Agreement

The client agrees to pay RAW Landscape on a per “service item basis” that will be billed after each service.  All invoices will include itemized and detailed lists of service hours and materials used.  Invoices will be sent after the service is performed and are due fifteen days (Net 15) from the date of the invoice.

All work is to be completed in a workmanlike manner per standard practices of Washington Department of Transportation and County Codes. All areas/services covered under this agreement will be completed using the utmost care and attention to detail, however, RAW Landscape will not be held liable for any injury / death caused by slippery conditions to any persons that are not RAW Landscapes personnel. Asphalt may deteriorate and we will not be held responsible for damage to the parking lot, driveways, parking curbs, bump stops, speed bumps, manhole covers etc. RAW Landscape will take every measure possible not to crack, break or damage any asphalt or concrete. RAW Landscape will not be held responsible for any asphalt or concrete damage by machines, trucks or ice melting products unless negligence of RAW Landscape personnel is apparent.

Special attention will be given to all roads, entranceways and sidewalks - All curb corners can be marked/staked by a RAW Landscape manger per request for additional cost. Our crew leader/ driver assigned to your property will have a map of the community and a detailed scope of worksheet.

The Client has a responsibility to inspect the property within 24 hours after RAW Landscape has completed any services.  If the Client is dissatisfied with any work performed, immediately contact RAW Landscaping within those 24 hours.  RAW shall then have 48 hours to repair or correct such work at no additional cost to the Client after review of the damages.  If RAW Landscaping is not made aware of the dissatisfaction or errors within 24 hours of completion, under this agreement all work performed shall be considered satisfactory. 

RAW Landscaping reserves the right to sub-contract parts of work as scoped in this contract.

 If the Client shall default in any obligations enforced in this agreement, the corporation shall be entitled to recover reasonable attorney’s fee and court costs in addition to any other damages allowed under the laws of Washington State.